01189 452 900 / 01189 455 555 6 Chapel Hill, Reading, West Berkshire, RG31 5DG info@gentledentalcare.biz

CODE OF PRACTICE FOR HANDLING PATIENT COMPLAINTS

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our services. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

 

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from mistake that we make and we respond to customers concerns in a caring and sensitive way.

 

has the right to request access to all written information relating to his/her complaint.

 

Useful Contact Details

Patient Advice and Liaison Service- 03001236258

Private Patients- 02082530800

West Berkshire Primary Care Trust- 03330142884 //9183333// pcse.enquires@nhs.net

 

 

An Award Winning Private and Denplan Excel Dental Practice

Find Us

Address

6 Chapel Hill, Tilehurst,
Reading, Berkshire,
RG31 5DG

Email
info@gentledentalcare.biz

Phone
Tel: 01189 452 900 / 01189 455 555

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Opening Hours

MONDAY
8:30am - 6:00pm
TUESDAY
8:30am - 8:00pm
WEDNESDAY
8:30am - 6:00pm
THURSDAY
8:30am - 8:00pm
FRIDAY
8:30am - 6:00pm